Now Assist for IT Operations Management
AI that sees problems, takes action, fixes issues—across your entire IT stack
Publisher
ServiceNow
Product Details
This offering uses a coordinated team of AI agents to investigate IT alerts end to end. Most monitoring tools report that something is wrong, leaving SREs to correlate alerts, pull metrics and logs, trace dependencies, and judge impact by hand before they can start a fix.
When an alert fires, the agents run parallel investigations: they analyze alert history, related incidents, recent changes, log entries, and user impact, assess business service impact against the CMDB, and surface the probable cause. Where appropriate they trigger remediation automatically, or route the issue to the right team with full context. Because it runs inside the ServiceNow AI Platform, where CMDB, incident history, change records, and business service data already live, each investigation is grounded in what is connected, what it supports, who owns it, and what changed recently. Human-in-the-loop approval gates are built in where policies require them.
Key Use Cases
Automated End-to-End Alert Investigation
Orchestrates parallel autonomous investigations across ServiceNow CMDB records, recent change requests, and monitoring telemetry to diagnose root cause without manual triage.
Business Service Impact and Remediation Routing
Maps service topology dependencies to quantify enterprise impact, applying policy-governed human-in-the-loop approvals before triggering automated infrastructure remediation.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.