Warehouse Associate
On‑device SOP guidance for every task, every shift
Publisher
Manhattan Associates
Product Details
This assistant, embedded in Manhattan Active Warehouse Management, gives front-line associates step-by-step SOP and FAQ guidance on handheld and desktop screens, so they get answers without putting devices down or finding a supervisor. It reads customer-uploaded SOP and FAQ documents from Customer Knowledge Management, uses labels for facility, BU, process, and language to pick the right procedure, and responds in the language set in the user’s profile.
Associates can ask questions within MAWM screens or through QR-code entry points at specific stations and see the procedure for that facility and work area. Answers come as short step-by-step lists for tasks like receiving, picking, packing, labeling, and exception handling. Because responses are grounded in uploaded SOPs and can cite them, it is easier to show which steps associates were told to follow during audits and training reviews. New associates ramp up faster through self-service, and consistent, facility-specific guidance helps reduce mis-picks, incorrect labeling, and other errors.
Key Use Cases
Frontline SOP Self-Service and Onboarding
Empowers warehouse associates to retrieve localized, task-specific picking, receiving, and packing SOPs directly on their handheld devices, accelerating ramp-up times without supervisor intervention.
Audit Compliance and Exception Resolution
Provides grounded, verifiable step-by-step guidance for non-standard warehouse events and damage handling, citing exact Customer Knowledge Management SOPs for audit readiness.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.