Agentic People Assist — HR Service Delivery

This HR service delivery solution from UKG automates and orchestrates employee lifecycle workflows across HR, IT, and operations. It connects employee requests to agents that gather context, route work, take action, and close the loop without manual intervention, turning reactive case management into proactive service delivery from onboarding to offboarding.

When a resignation is submitted, it coordinates offboarding steps such as revoking IT access, processing final pay, retrieving equipment, and completing exit documentation. For onboarding, it orchestrates tasks across HR, IT, and facilities systems, schedules orientations, and gives new hires the right information at the right time. Employees can request verification letters, pay stubs, and other HR documents in natural language, with agents handling retrieval and delivery. It also classifies incoming requests, routes them to the right agent or person, escalates exceptions, and tracks resolution. It serves retail, healthcare and life sciences, manufacturing, financial services, and technology.