Telco Agents for Customer Experience

This offering helps CSPs move past fragmented automation, generic AI that lacks telecom understanding, and long, costly integration cycles. Amdocs Cognitive Core, powered by amAIz, unifies data across the telecom environment and adds verticalized AI that delivers real-time, actionable insights through an open, secure GenAI platform built for telecom.

CSPs get faster time to value, consistent execution across domains, and a scalable agentic architecture without replacing existing systems. Cognitive Core integrates with Google Cloud Platform and Google CES, so CSPs can deploy specialized AI agents across customer-facing and back-office workflows. Combining Google multimodal and conversational capabilities with Amdocs agents trained for care, sales, service delivery, monetization, and operations, it automates complex inquiries, orchestrates end-to-end journeys, and improves resolution quality at scale. Contact centers see lower average handling time (AHT), higher first call resolution (FCR), and proactive issue prevention, with enterprise governance and security.