TrueQ by Botcopy for Gemini

This Gemini-based conversational agent helps teams understand how their contact center AI systems perform in production and what to improve next. These systems help citizens and customers find information and complete services, but many never reach their potential because tracking and analyzing conversational AI performance has been fragmented and slow.

Built on Botcopy deployments across websites and digital services, it creates a continuous learning loop in which teams explore conversation data through a conversational interface. They can see where experiences succeed and where they break down, at both detailed and aggregate levels, without manual reporting or complex analysis. It surfaces knowledge gaps, escalation drivers, and opportunities to expand automation, helping teams move from insight to action faster. All data stays within the customer’s Google Cloud environment and follows existing IAM controls, so contact center AI keeps improving based on real usage rather than stalling after launch.