Xfuze Order Intake Agentic Application

This suite of three agents turns inbound customer orders, which arrive as email text, spreadsheets, PDFs, and scanned documents, into confirmed orders for procurement and commercial teams, with a person authorizing each one. It handles the labor-intensive cases, including customer-specific part numbers, discontinued codes, and order data issues.

The processing agent runs unattended on a monitored order mailbox. It treats each message and its attachments as one request, decides whether it is an order, and builds a structured draft: customer and delivery location identified against the customer record, each line matched to a current, orderable product, legacy part numbers resolved, discontinued codes mapped to replacements, and quantities checked against pack configuration. Every line is scored, and anything needing judgment is flagged with ranked candidate resolutions. It never invents a product, customer, or quantity and never submits orders. The review agent takes reviewers straight to flagged lines, blocks submission until everything is resolved, sends orders to the order management system, shows the returned order number, prevents duplicates, and feeds corrections back into matching.