Tech Support Agent – Orchestrator Agent (SequentialAgent)
Seamlessly coordinate and resolve tech issues with precision.
Publisher
Accenture
Product Details
This agent coordinates the workflow of an AI tech support system. Implemented as a SequentialAgent, it runs three sub-agents in order: gather_details_agent, google_search_agent, and execute_agent. It ensures tasks complete step by step, manages retries, and decides autonomously whether to retry or escalate based on outcomes.
It is part of Agentic AI Tech Support 365, built with the Agent Development Kit (ADK). The system collects issue details from users in natural language, finds step-by-step solutions with built-in Google tools, runs troubleshooting and installation tasks through mouse and keyboard automation, and checks compliance with organizational policies. Use cases include L1/L2 support, software installation, and compliance-verified remote assistance. The orchestrator makes support more reliable and consistent and recovers from errors or incomplete actions. It uses Cloud Functions.
Key Use Cases
Orchestrated End-User Support Resolution
Coordinates sequential sub-agents to collect issue context, search technical documentation, and execute automated GUI troubleshooting actions.
Policy-Compliant Remote IT Maintenance
Validates enterprise compliance parameters before executing unattended desktop configuration fixes and software deployment scripts.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.