Telecom Plan Assist Agent
Conversational AI modernizes in-store telecom support
Publisher
HCL Software
Industry Type
Telecommunications & Media
Product Details
This agent rethinks plan selection for telecom customers. Deployed on Google Cloud Platform (GCP) with Agentspace for orchestration, it modernizes the in-store support experience for legacy telecom users by digitizing and automating the plan assistance workflow with conversational AI agents.
The agent supports broadband and mobile plan selection, customer support, and CRM workflows. By automating query handling, it reduces customer wait time in physical stores. It also gives store staff real-time plan insights, so they can help customers choose the right plan faster. The solution is designed for telecom providers that want a more user-centric, digital approach to in-store plan assistance.
Key Use Cases
In-Store Assisted Plan Advisory
Equips retail store representatives with real-time conversational plan recommendations based on customer usage, credit tier, and promotional eligibility.
Self-Service Kiosk Customer Onboarding
Guides retail store visitors through conversational broadband and mobile package selection, accelerating checkouts and cutting retail wait times.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.