Decision Engine Agent
Decision Engine Agent: Optimize Decisions, Drive Success.
Publisher
Accenture
Industry Type
Telecommunications & Media
Product Details
This agent diagnoses the root cause of customer complaints and selects a resolution, whether that is a reply, a fix, or an escalation. It makes these decisions autonomously by correlating relevant data rather than relying on manual review.
The agent is designed for complaint resolution in Telecom. It automates 50% of repetitive complaints and reduces the manual decision-making workload on support teams. Staff can focus on complex cases while routine issues are resolved consistently. It is built with Vertex AI and Cloud Functions.
Key Use Cases
Automated Telecom Complaint Diagnosis
Ingests customer service complaints and correlates network telemetry with account records to diagnose root causes without human intervention.
Autonomous Resolution and Escalation Routing
Executes automated fixes and standard credit adjustments via Cloud Functions while routing complex technical disputes directly to Tier 2 engineering.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.