Main Chat Agent

This agent captures initial queries from logistics operators and customers, such as questions about delays on a route or requests for an alternative route after a road closure. It interprets intent with NLU and routes each inquiry to a specialized agent, such as the Decision Agent for complex decisions or the Route Optimizer for route queries. It also checks status across supporting agents like the Weather Monitor and Disruption Predictor and alerts users proactively about delays or weather.

Logistics companies and supply chain operations are the primary users. The agent handles an estimated 30% of routine status inquiries automatically, reducing dispatcher workload. It also simplifies issue reporting from the field and gives operators quick access to recommended actions. It uses an AI Application for conversational AI, an Open API Tool, NLU models, and Datastore.