VendorPal

This agent is the front-line conversational interface for procurement users. It captures queries about vendor issues, PO tracking, and contract questions and routes them to the right agent, InsightPal or RiskPal. It can handle requests like tracking a specific PO or checking a vendor’s delivery ETA, fetches the relevant data, and suggests escalation to sourcing leads when delays are detected. It also narrows vendor lists by criteria such as performance ratings or delivery time.

Enterprise procurement and vendor management teams are the primary users. The wider system also summarizes contracts, detects anomalies, and flags risks like delivery delays or compliance issues. Handling routine queries reduces manual support workload by up to 40% and cuts response time from hours to seconds. It is built on Dialogflow CX.