Resolve X
Accelerate incident resolution with intelligent agents
Publisher
Wipro
Product Details
This AI-powered incident management solution combines multiple agents to automate the resolution process. A Triage Agent classifies incident severity and context using LLMs. A Knowledge Agent retrieves similar past incidents from a vector database through a RAG pipeline, and a Search Agent performs external searches through APIs or scraping.
A Resolution Coach Agent then combines those results into step-by-step troubleshooting guides, and a Documentation Agent logs the resolution steps and updates the knowledge base. Support teams and DevOps are the primary users. The solution reduces downtime, improves decision-making, and raises customer satisfaction, delivering 30% faster response time and 50% cost savings. It serves IT operations and uses LLMs, a vector database, and APIs.
Key Use Cases
Multi-Agent IT Incident Triage and Remediation
Orchestrates Triage, Knowledge, and Coach agents to retrieve historical fixes from vector storage and generate guided troubleshooting steps.
Automated Post-Mortem and Knowledge Synthesis
Deploys a Documentation Agent to record resolution actions and update the internal knowledge base to eliminate duplicate troubleshooting.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.