Ticket Logger
Ticket Logger: Efficiently track and manage your tickets with ease.
Publisher
Accenture
Product Details
This agent logs the current customer interaction as a new ticket, capturing customer information, issue description, interaction type, and initial resolution attempts. When a new case is identified, it logs the conversation automatically and uses NLP to extract structured data such as customer name and issue type without agent input, recording everything systematically for traceability, reporting, and future reference.
Built for customer service agents, it makes ticket creation complete and accurate, improving data integrity by 40% and reducing manual logging errors by 35%, which strengthens issue tracking and later analysis. It uses Cloud Logging for structured logging, BigQuery for warehousing and analyzing ticket data, and Pub/Sub for asynchronous messages that trigger logging.
Key Use Cases
Automated Service Desk Ticket Ingestion
Captures customer transcripts using NLP to extract customer identifiers and problem descriptions, publishing structured records via Pub/Sub to Cloud Logging.
Support Quality and Incident Warehousing
Streams standardized incident logs into BigQuery without manual rep entry, reducing logging errors by 35% and improving data integrity for SLA analysis.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.