Triage Agent
Classifies incident severity and context using LLMs and datasets.
Publisher
Wipro
Product Details
This agent automates critical incident management tasks, from classifying incident severity and context to providing step-by-step troubleshooting guides. It uses Gemini, LLMs, datasets, and knowledge graphs to assess each incident and guide the response, so responders know how serious an issue is and what to do next.
The agent is designed for DevOps, IT support, and SRE teams working in incident management and reliability engineering. It leads to faster resolution times, better resource allocation, consistent data-driven decisions, and reduced downtime, strengthening overall business performance and resilience. It is deployed on an agentic framework.
Key Use Cases
Automated Incident Severity Classification
Uses Gemini LLMs and operational datasets to evaluate incident context, assign accurate severity levels, and route alerts to appropriate response teams.
Knowledge Graph-Assisted Troubleshooting
Correlates real-time telemetry with historical incident graphs to deliver step-by-step troubleshooting runbooks to SREs, reducing downtime.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.