Multi-Channel feedback collector agent
Automate feedback collection across all channels, voice and digital.
Publisher
PricewaterhouseCoopers
Product Details
This agent automates feedback collection from callers based on the channel they use, whether voice or digital. It decides on the appropriate feedback mechanism for each interaction and works to capture feedback comprehensively across channels.
The agent is designed for organizations that want to automate and streamline customer feedback collection, especially those with multi-channel customer interactions. It improves efficiency, reduces manual effort, and gives a fuller view of customer insights by capturing feedback across all channels, with the potential for faster responses to customer concerns. It integrates with voice and digital communication channels and applies across industries.
Key Use Cases
Omnichannel Post-Interaction Feedback Routing
Automatically selects and deploys the ideal survey medium (IVR voice prompt, SMS, or web link) based on how the customer interacted with support.
Voice and Digital Sentiment Consolidation
Harmonizes qualitative customer comments across inbound voice logs and web feedback forms to give service managers unified CX trend reports.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.