Telecom Plan- AI Agent
Reimagining User-Centric Plan Selection with AI
Publisher
HCL Software
Product Details
This agent modernizes the in-store support experience for legacy telecom users by digitizing and automating plan assistance with conversational AI. It helps customers find suitable plans based on preferences, usage behavior, and eligibility, and delivers real-time, personalized suggestions across data, voice, roaming, and family plans.
The agent connects with existing billing and CRM systems to retrieve customer history and validate eligibility, and it automates activating, upgrading, or downgrading plans. It is available through kiosks, staff-assisted terminals, web portals, mobile apps, and support centers, and it collects interaction data to improve plan offerings. It addresses long queues, outdated plan information, error-prone manual activation, and fragmented experiences across channels. Built for the telecommunications sector, it runs on Google Cloud with Vertex AI, Cloud Run, and Load Balancer, orchestrated through Agentspace.
Key Use Cases
Self-Service In-Store Kiosk Plan Advisory
Connects to telecom billing and CRM backends via Vertex AI and Cloud Run to analyze real-time usage data and recommend optimal plans on store kiosks.
Automated Multi-Channel Plan Upgrades
Validates customer eligibility and executes automated provisioning for plan upgrades or downgrades across mobile apps and web portals without manual staff intervention.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.