Onboard retailer Agent
Personalize passenger experiences, boost in-flight sales, and optimize operations
Publisher
Kyndryl
Industry Type
Supply Chain & Logistics
Product Details
This agent provides recommendations on duty-free items, food, and Wi-Fi to airline passengers. It draws on pre-flight profiling, including past purchases and loyalty tier, and combines that with real-time context such as flight duration and time of day to tailor each suggestion.
The agent automates multi-step tasks through tools and APIs, replacing manual processes that create delays and errors. It is aimed at airline operations groups, including OCC, ground ops, and station managers, and is designed to reduce cycle time and increase throughput. It connects to core airline systems, including PSS, DCS, AODB, MRO, crew, GSE, and FIDS, so recommendations reflect current passenger and flight data.
Key Use Cases
Contextual In-Flight Retail Personalization
Combines passenger loyalty profiles from PSS/DCS with real-time flight telemetry (duration, route, time of day) to generate personalized in-seat duty-free and catering offers.
Ancillary Revenue Maximization
Connects airline operations data with customer purchase histories to dynamically promote tailored Wi-Fi and retail packages, boosting onboard sales conversion.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.