Complaint Ingestion Agent
Complaint Ingestion Agent: Streamline Feedback, Resolve Issues.
Publisher
Accenture
Industry Type
Telecommunications & Media
Product Details
This agent captures customer complaints by text or voice and extracts intent and location. It proactively pulls out complaint details and streams them for processing, automating complaint intake and reducing manual workload for complaint resolution teams in telecom. It reduces manual ticket resolution time by 80% and is built with Dialogflow CX and Pub/Sub.
Key Use Cases
Omnichannel Telecom Grievance Ingestion
Leverages Dialogflow CX to extract intent, customer sentiment, and cell tower or geographic location from spoken or written subscriber complaints.
Event-Driven Incident Routing
Streams structured complaint metadata through Cloud Pub/Sub directly to downstream field engineering queues, cutting manual ticket intake delays.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.