Shop Assistant Agent
Your ultimate shopping companion, simplifying choices and enhancing the retail experience.
Publisher
Kyndryl
Industry Type
Supply Chain & Logistics
Product Details
This agent helps e-commerce customers find the additional services an e-commerce provider offers and guides them through the shopping experience. It answers questions about those services and assists customers as they shop.
By giving customers easy access to information and a streamlined shopping journey, the agent improves customer satisfaction and reduces the need for direct customer support. It is designed for e-commerce customers seeking information about services and help with their purchases. Expected outcomes include higher customer satisfaction, fewer customer support inquiries, and potentially increased sales through a better user experience. The solution is built on Vertex AI, Cloud Run, Container Registry, BigQuery, and Cloud Storage.
Key Use Cases
Ancillary Service Cross-Selling
Guides retail shoppers through complementary service offerings such as warranty protection and installation during digital checkout.
Conversational Post-Purchase Support
Answers customer inquiries about fulfillment logistics, return windows, and trade-in evaluations directly within the storefront using Vertex AI.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.