Customer Support RAG SA
Customer Support RAG SA: Intelligent, context-aware support for enhanced customer satisfaction.
Publisher
Accenture
Product Details
This agent retrieves relevant documents and generates contextual responses to resolve customer support issues. It also handles preliminary troubleshooting before a case reaches a human.
The agent orchestrates support workflows, invokes other agents when needed, and coordinates query resolution using context. It serves customers seeking help and support agents who need quick, accurate information and troubleshooting assistance. The agent aims to reduce MTTR and improve CSAT. It integrates with Vertex AI and BigQuery for scalable, low-latency data retrieval and processing in knowledge management settings.
Key Use Cases
First-Touch Autonomous Issue Resolution
Queries enterprise knowledge repositories via Vertex AI and BigQuery to deliver accurate troubleshooting steps for incoming support queries, reducing MTTR.
Agent-Assist Context Retrieval
Supplies tier-1 customer support agents with verified, contextually grounded answers and draft responses to improve customer satisfaction and first-call resolution.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.