Churn prediction Agent
Predicting customer churn before it happens, empowering proactive retention strategies.
Publisher
Kyndryl
Industry Type
Manufacturing
Product Details
This agent predicts customer churn and explains its reasoning. It relies on an underlying DWH automobile model and reports parameters such as Current Risk Level, Retention Score, and Loyalty Prediction.
By identifying at-risk customers with high accuracy, the agent supports proactive retention strategies and helps reduce churn. Managers and stakeholders responsible for customer retention in the automobile industry use it. The agent runs on Vertex AI, Gemini 1.5 pro, and Big Query, with Fast API and Angular JS for the frontend and Streamlit for the chatbot.
Key Use Cases
Automotive Customer Churn Risk Scoring
Analyzes connected automotive DWH records in BigQuery using Gemini 1.5 Pro to identify at-risk vehicle owners and quantify retention probabilities.
Proactive Dealership Retention Campaigns
Surfaces interpretable churn drivers to dealership service managers, enabling personalized outreach and tailored warranty or service incentives.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.