Customer Insights Agent
Unlock deeper customer understanding with AI-powered insights, driving smarter business decisions.
Publisher
Kyndryl
Industry Type
Manufacturing
Product Details
This agent is a chatbot that delivers customer insights from an automotive DWH model. It answers questions about any customer in real time and surfaces insights such as CLTV, Loyalty Points, Service Appointments, and Vehicle Interests.
The agent interprets each question and plans how to assemble the relevant customer view, supporting customer relationship management with detailed information on demand. Customer service representatives and sales teams in the automotive industry use it to raise customer satisfaction through personalized insights, work more efficiently, and increase loyalty program engagement and service appointment bookings. The agent runs on Vertex AI, Gemini 1.5 pro, and Big Query, with Fast API and Angular JS for the frontend and Streamlit for the chatbot.
Key Use Cases
Dealership 360 Customer View Retrieval
Queries BigQuery automotive data warehouses using Gemini 1.5 Pro to surface comprehensive buyer history, CLTV, and service records in real time.
Personalized Service Appointment Upsell
Equips sales and service advisors with real-time insight into vehicle interests and loyalty tier status to personalize maintenance offers.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.