Airport Buddy
Airport Buddy: Your seamless journey starts here
Publisher
Kyndryl
Industry Type
Supply Chain & Logistics
Product Details
This agent, Airport Buddy, gives passengers a personalized and responsive journey through the airport. It aggregates real-time flight, facility, and passenger data, then uses that data to add context-aware recommendations, live updates, and proactive assistance at customer touchpoints. It guides decisions through reasoning and tool use.
The agent addresses fragmented passenger information and assistance. Primary users include the OCC, ground ops, and station managers in the airline industry, and it aims to reduce cycle time and increase throughput. It connects with airline systems including PSS, DCS, AODB, MRO, Crew, GSE, and FIDS.
Key Use Cases
Proactive In-Terminal Passenger Journey Assistance
Aggregates real-time feeds from AODB, FIDS, and DCS to provide passengers with personalized gate changes, walking estimates, and facility wayfinding.
Ground Operations and Disruption Orchestration
Integrates airport operational control data with passenger systems to dynamically guide transit passengers through rebooking and baggage claims during flight disruptions.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.