Hand Off Agent
Seamlessly transfer tasks and information for efficient workflows.
Publisher
Kyndryl
Industry Type
Supply Chain & Logistics
Product Details
This agent creates a support ticket with full context, summarizes the conversation, emails the summary, and hands off the conversation to a human agent when needed. Every handoff arrives with the information the human agent needs to continue.
The agent automates ticket creation and conversation summaries, reducing manual effort for customer service agents and improving efficiency. It is expected to reduce ticket creation time, improve customer satisfaction through faster handoffs, and decrease the workload on human agents. Its primary users are customer service agents and customers in the travel and transport industry. It is built with Vertex AI, Cloud Run, and Container Registry.
Key Use Cases
Frictionless Context-Preserving Human Escalation
Automatically generates concise conversation summaries and creates support tickets so customer service agents can resume interrupted travel conversations without asking repetitive questions.
Automated Ticket Creation and Incident Summarization
Extracts traveler metadata, flight itineraries, and complaint points from bot interactions to dispatch detailed incident tickets and notification emails before human agent pickup.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.