Gather Details Agent - User Agent(LLM)
Gather Details Agent: Your AI for streamlined information retrieval.
Publisher
Accenture
Product Details
This agent gathers issue details from the user, such as which software needs to be installed, and passes accurate context to downstream agents in the support workflow. It interprets user intent and system-related queries, uses the get_system_details tool to retrieve relevant technical information, and coordinates data flow between ingestion, validation, user feedback, and notification agents for end-to-end automation.
The agent reduces the need for manual ticket creation, enables faster and more intuitive issue reporting, and improves the accuracy of downstream automation. It supports automated L1/L2 tech support, software installation and troubleshooting, and compliance-verified remote assistance. Its primary users are internal L1/L2 support teams, Managed Service Providers (MSPs), and SaaS companies looking to scale support without increasing headcount. It is built with Agent Builder, DataStore, Cloud Storage, ADK SequentialAgent, and Vertex AI.
Key Use Cases
Automated L1 Triage & Environment Discovery
Queries local system metrics via the get_system_details tool and structures user-reported error descriptions into actionable machine context for downstream agents.
Multi-Agent Support Ticket Escalation
Coordinates diagnostic information between intake forms and automated remediation workflows using ADK SequentialAgent to eliminate manual ticket drafting.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.