Incident Management Agent
Streamline incident resolution and minimize disruption with intelligent automation.
Publisher
Kyndryl
Product Details
This agent gets the required information from incident management tools and creates a summary of activities to send to the Planner Agent. It understands user intent and gathers information from various tools to produce a concise summary for further planning.
The agent reduces manual effort in the incident management process by summarizing key activities. It is expected to reduce time spent on manual data extraction and summarization, leading to faster incident resolution and improved operational workflows. Its users include the Planner Agent, IT operations teams, and stakeholders across industries. It is built with Vertex AI, Cloud Run, and Container Registry.
Key Use Cases
Automated Major Incident Briefing
Aggregates fragmented ticketing logs, chat ops, and alerts across IT service tools to produce concise situational briefs for operational response leads.
Agentic Incident Handoff Support
Extracts ongoing triage context and outputs structured activity summaries directly into downstream Planner Agents to coordinate remediation schedules.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.