OutageFlow (Outage Reporting Agent)
OutageFlow: Streamlining outage reports, empowering utilities, and enhancing customer satisfaction
Publisher
Accenture
Industry Type
Energy & Utilities
Product Details
This agent, OutageFlow, guides utility customers through reporting a power outage. It asks pertinent questions in a multi-turn conversation, adjusts them based on the answers, and analyzes uploaded photos or videos, such as images of downed lines, to corroborate the report.
It then logs the outage, can initiate a dispatch request to a field crew, and sends a confirmation email with a unique ticket ID for tracking. It also generates internal summaries for the utility. The agent reduces handling time by 60% and prevents 6.25 million unnecessary field visits annually, while improving SLA compliance and customer satisfaction for residential customers.
Key Use Cases
Multimodal Outage Intake and Triage
Utility providers guide residential customers through dynamic conversational intake while analyzing customer-uploaded photos using computer vision to confirm downed assets.
Automated Crew Dispatch and Ticketing
Operations centers automate field service ticket generation and customer confirmation emails, eliminating redundant truck rolls through verified outage reports.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.