Plan Service Agent
Plan_Service_Agent: Your intelligent assistant for seamless plan support
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent provides plan support to users within an AI-powered customer support solution for telecom. The solution uses Google ADK, CCAIP, and the A2A protocol to help enterprises move existing support frameworks to a platform that delivers intelligent, personalized voice-bot experiences. More than 10 ADK agents communicate over A2A, and over 45 backend services are integrated through Cloud Run.
Legacy IVR and chatbot systems in telecom are static, impersonal, and unable to handle complex or multi-intent queries. These agents understand, reason, and act on customer intents, turning static IVR into context-aware conversations. The result is higher resolution rates, better customer satisfaction, lower operational costs, and higher retention for support agents and end users seeking plan support.
Key Use Cases
Voice-First Conversational Plan Consulting
Powers natural voice interactions via Google ADK and CCAIP to parse complex telecom subscription inquiries and present customized plan configurations.
Microservice-Driven Subscription Changes
Orchestrates multi-agent communication over A2A protocols and invokes Cloud Run APIs to execute seamless mid-cycle plan changes directly from customer dialogues.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.