Root agent
root_agent: Autonomous IT Incident Resolution for Seamless Operations.
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent, root_agent, automates IT incident resolution. It works out the user’s issue, suggests a solution from internal knowledge when the issue is common, and asks for more details when it is not. If the first solution fails, it tries again, and it escalates to a technician when the issue stays unresolved. It pulls user details automatically, so users never need to give an area ID or ticket ID.
When needed, it searches online through search_agent and logs every interaction with log_agent_interaction. The agent is expected to cut resolution time, reduce escalated tickets, and raise user satisfaction, which improves efficiency and saves IT support costs. It serves employees in telecommunication and is built with the Agent Development Kit (ADK).
Key Use Cases
Zero-Input Telecom IT Resolution
Retrieves employee and line telemetry automatically to resolve recurring network incidents against verified knowledge bases without requiring manual ticket IDs.
Contextual Autonomous Escalation
Executes iterative troubleshooting steps, invokes web search agents when internal docs fall short, and transfers comprehensive logs to support technicians upon escalation.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.