Telecom Care Agent
AI Telecom Care Agent for personalized assistance and support
Publisher
Infosys
Product Details
This agent is a round-the-clock AI chatbot that provides personalized assistance and carries out customer support tasks. It offers real-time updates on orders and billing, answers general inquiries, and tailors support to user needs. A routing agent sends each query to the right agent based on context: an Order Inquiry Agent retrieves order details, a Billing Agent consolidates billing data, a RAG Agent searches the knowledge base, and a Sentiment Analysis Agent adapts responses to customer tone.
The agent provides 24/7 support across time zones and automates order tracking, billing queries, and FAQs, which lowers support costs and frees human agents for complex issues. It handles high interaction volumes during peaks and captures trends and pain points for service improvement.
Key Use Cases
Multi-Agent Telecom Customer Care Routing
Routes customer inquiries across dedicated billing, order fulfillment, and RAG knowledge base agents based on contextual intent.
Sentiment-Adaptive Telecom Support
Evaluates customer emotional tone in real time to soften responses and resolve billing disputes with accurate knowledge base backing.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.