International roming Agent
Seamless Global Connectivity: Your International Roaming Partner.
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent helps customers choose a specific plan for international roaming. It is part of an AI-powered customer support solution for telecom built with Google ADK, CCAIP, and the A2A protocol, which lets enterprises move existing support frameworks to a platform that delivers intelligent, personalized voice-bot experiences. More than 10 ADK agents communicate over A2A, with over 45 backend services integrated through Cloud Run.
Legacy IVR and chatbot systems in telecom are static, impersonal, and unable to handle complex or multi-intent queries. These agents understand, reason, and act on customer intents, turning static IVR into context-aware conversations. The result is higher resolution rates and better satisfaction for customers seeking roaming plan support.
Key Use Cases
Personalized Roaming Package Selection
Leverages CCAIP and Agent-to-Agent protocols to evaluate traveler itineraries against real-time catalog pricing and recommend optimal plans.
Conversational Roaming Provisioning
Coordinates directly with Cloud Run telecom backend services to provision international roaming packages onto subscriber accounts in real time.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.