Steering
Steering: Guiding your journey with intelligent routing and seamless user authentication.
Publisher
Capgemini Technologies
Industry Type
Public Sector
Product Details
This agent, Steering, is the entry point for all user interactions. It determines whether the user is a first-time visitor or a returning user and routes them to the Sign-Up Agent or the Login Agent. For new users, the flow collects personal details, generates a registration number, and stores it in BigQuery. For returning users, it verifies credentials and retrieves stored data.
Once the user is authenticated, Steering hands the session to the NLP Query Agent and keeps context so users do not repeat themselves. If input is ambiguous or invalid, it redirects to fallback flows or asks for clarification. It does not process queries itself, and it can be extended to route by service type, such as passport or tax queries, for public sector services.
Key Use Cases
Citizen Identity Routing and Onboarding
Determines user status as new or returning, collects registration details, logs records to BigQuery, and directs users to proper state services.
Context-Preserving Public Sector Triage
Authenticates citizens and transitions active session parameters seamlessly to specialized departmental NLP agents without lost context.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.