Service Raising Agent
Streamline Service: Automate ticket creation for efficient customer support.
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent raises service tickets for users. It is part of a telecom support system that handles onboarding, verification, intent detection, diagnostics, outage checks, troubleshooting, billing, and conversation closure, and that manages routers, firmware updates, service requests, and unresolved issues through intelligent routing and task-specific automation.
The agent reduces the manual effort of creating service tickets and makes customer support more efficient for telecommunication services. It improves resolution times and the overall customer experience through automated, personalized support. It serves telecommunication customers and internal support staff who handle service requests and is built with ADK.
Key Use Cases
Autonomous Telecom Trouble Ticket Creation
Converts unresolved customer diagnostic sessions and hardware alerts into structured tickets inside telecom service management systems.
Field Dispatch Service Request Automation
Gathers customer verification, outage reports, and router diagnostic history to generate complete field technician dispatch orders.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.