Diagnosis agent
Diagnosis Agent: Swiftly resolve internet outages with autonomous, context-aware diagnosis.
Publisher
Capgemini Technologies
Industry Type
Manufacturing
Product Details
This agent diagnoses internet outage issues, determines the root cause, and guides users through resolution steps using internal knowledge and external search. It works without human intervention, has access to user details so it avoids redundant questions, checks network status in the user’s area with check_area_status, and records interactions with log_agent_interaction for traceability.
It uses search_agent as a sub-agent for external knowledge. By diagnosing and resolving outages autonomously, the agent is expected to reduce support calls, raise customer satisfaction, and lower average handling time for internet inquiries. It serves telecommunication customers experiencing outages and integrates with internal knowledge bases.
Key Use Cases
Autonomous Outage Diagnostics
Investigates residential internet failures using check_area_status and knowledge tools without human agent intervention to identify network-level faults.
Telemetry-Driven Guided Resolution
Queries external and internal troubleshooting documentation via search_agent to guide subscribers through hardware recovery while logging audit trails.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.