Wipro Intelligent Document Processing Multi-Agent Workflow

This agent, Infogenie, extracts and indexes document content, retrieves and synthesizes document insights, and checks policy adherence and contextual accuracy. When someone submits a query, it analyzes the request using natural language processing, retrieves relevant information from the knowledge base, and formulates a response. Complex queries are escalated to a human representative, and the agents keep learning from interactions to improve accuracy and efficiency over time.

It is built for employees of the organization in any industry. Its sources include policy and compliance documents, business process documentation such as SOPs and design guidelines, HR and finance guidelines, and regulatory documents such as GDPR and ISO. Reported results include a 50% reduction in response time, a 30% increase in customer satisfaction, 40% cost savings, a 20% boost in sales, and a 15% increase in customer retention.