Info enquiry Agent
Info_enquiry_Agent: Your AI-powered assistant for instant, accurate product support.
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent provides product-related support to customers in telecommunication. It is part of an AI-powered customer support solution for telecom built with Google ADK, CCAIP, and the A2A protocol, which delivers personalized Voice-bot experiences. The wider system uses 10+ ADK agents with A2A for agent-to-agent communication and 45+ backend services integrated via Cloud Run, with autonomous agents that understand, reason, and act on customer intents.
Legacy IVR and chatbot systems in telecom are static and impersonal and struggle with complex or multi-intent queries, which leads to poor customer experiences and low resolution rates. This agent serves customers seeking product support. By turning static IVR into dynamic, context-aware conversations, it is expected to boost resolution rates and customer satisfaction.
Key Use Cases
Conversational Telecom Product Assistance
Interprets multi-intent customer inquiries via Contact Center AI and Google ADK to provide real-time, context-aware service plan and device troubleshooting.
Agent-to-Agent Billing and Support Escalation
Communicates via A2A protocols with backend microservices on Cloud Run to retrieve subscriber details and settle product questions during live voice sessions.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.