Outage Check Agent

This agent checks a user’s IP and location and handles outage notification preferences. It is part of a wider system where agents handle onboarding, verification, intent detection, diagnostics, outage checks, troubleshooting, billing, marketing, CAPTCHA, inappropriate language, and conversation closure, with specialized agents for routers, firmware updates, service requests, and unresolved issues. Intelligent routing and task-specific automation keep support secure and personalized.

The agent manages and communicates network outages to customers efficiently, using automated notifications based on IP and location. It is built for customers experiencing potential network outages and for telecommunication customer service management, and it is built with ADK. It aims to improve customer satisfaction with timely outage notifications and to reduce call center volume related to outage inquiries.