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Product co creation agent

Unifying Telco Data, Powering Co-creation.

Publisher

Capgemini Technologies

Industry Type

Telecommunications & Media

Product Details

This agent queries network performance data from sources like Cloud Logging or a telemetry database. It is part of a centralized multi-agent AI system, built as an MVP, that orchestrates insights across a telco’s siloed data, automates workflows, and powers co-creation across the telecom value chain. As telecommunications companies evolve into digital service providers, silos across IT, network, and backend systems slow real-time decision-making and service innovation.

The system includes a Root Orchestration Agent and specialized agents built with Google’s Agent Development Kit, with models for churn prediction, anomaly detection, network optimization, and customer segmentation across OSS/BSS, CRM, provisioning, and network systems. A core use case queries live data to predict and visualize customer churn. It is built for telecommunication companies and their partners, and it aims to deliver faster decisions, better customer experience, lower operational costs, and faster time-to-market.

Key Use Cases

Telco Network Telemetry & Churn Correlation

Synthesizes live network performance data with CRM information to predict churn risks and trigger proactive subscriber retention workflows.

Cross-Silo Telecom Workflow Orchestration

Bridges OSS/BSS, CRM, and cloud logging infrastructure using Agent Development Kit to automate root-cause triage and service co-creation.

Explore detailed deployment path

Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.