Diagnostics Agent
Diagnostics Agent: Smart troubleshooting and reliable support for optimal system health
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent performs firmware checks and basic troubleshooting. It is part of a wider system where agents handle onboarding, verification, intent detection, diagnostics, outage checks, troubleshooting, billing, marketing, CAPTCHA, inappropriate language, and conversation closure, with specialized agents for routers, firmware updates, service requests, and unresolved issues. Intelligent routing and task-specific automation keep support secure and personalized.
The agent is built for customers who need technical support and for customer service representatives in telecommunication, and it is built with ADK. By automating diagnostics and troubleshooting, it reduces manual effort, speeds up issue resolution, and is expected to decrease diagnostic resolution time and improve customer satisfaction.
Key Use Cases
Automated CPE Diagnostic and Firmware Checks
Telecom support teams use ADK-powered agents to run non-intrusive diagnostics, check firmware revisions, and push updates to customer modems.
Broadband Outage Correlation and Triage
Customer service agents automatically cross-reference inbound connection failure complaints with live network telemetry to isolate local outages.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.