Speech Analyzer Agent
Enabling Intelligent Voice Feedback and Insights.
Publisher
Infosys
Product Details
This agent collects and transcribes audio feedback to improve customer support workflows. Customers can record or upload audio feedback, which is automatically transcribed and analyzed to extract sentiment and actionable insights. The Speech Analyst converts audio into actionable text, handles short and long files, supports real-time and asynchronous processing, and preserves emotional tone through spoken punctuation and emoji recognition.
Support teams can also run text-based queries to identify issues quickly, and automated sentiment analysis helps them prioritize support actions. The agent handles diverse languages. The expected impact is shorter response times, more accurate issue resolution, more personalized communication, and higher customer satisfaction and loyalty.
Key Use Cases
Omnichannel Voice Feedback Sentiment Analysis
Transcribes incoming customer voice recordings, detecting emotional tone, inflection, and spoken punctuation to prioritize urgent customer experience interventions.
Multilingual Support Call Quality Intelligence
Processes long-form contact center voice interactions asynchronously across diverse languages to identify recurring product issues and training gaps.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.