mobilephone_helper
mobilephone_helper: Your Smart Assistant for Mobile Plans and Devices.
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent handles inquiries about mobile plans, data usage, and device support. It retrieves a customer’s mobile history, preferences, and upgrade eligibility, suggests personalized plans or device offers based on usage patterns, and detects cross-selling opportunities such as bundling mobile with home internet. It determines eligibility and best-fit offers without human intervention.
The agent works with the Greeter Agent to classify intent and with the Summary Agent to prepare transaction summaries. It is built for telecommunication customers seeking help with plans, devices, and upgrades, and it is built with ADK. It aims to reduce manual effort for agents and call handling times, improve customer satisfaction with personalized offers, and increase cross-selling revenue.
Key Use Cases
Personalized Mobile Plan Recommendation
Retrieves subscriber usage metrics and plan parameters to automatically calculate best-fit tier upgrades and device financing options.
Automated Broadband & Mobile Cross-Selling
Identifies eligible mobile subscribers lacking residential internet and generates tailored multi-service bundle discounts during live service chats.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.