Tech Support Agent
Tech_Support_Agent: Your intelligent assistant for seamless customer support and swift resolutions.
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent provides technical support to customers in telecommunication. It is part of an AI-powered customer support solution for telecom built with Google ADK, CCAIP, and the A2A protocol, which delivers personalized Voice-bot experiences. The wider system uses 10+ ADK agents with A2A for agent-to-agent communication and 45+ backend services integrated via Cloud Run, with autonomous agents that understand, reason, and act on customer intents.
Legacy IVR and chatbot systems in telecom are static and impersonal and struggle with complex or multi-intent queries, which leads to poor customer experiences and low resolution rates. This agent serves customers seeking technical support. By turning static IVR into dynamic, context-aware conversations, it boosts resolution rates and customer satisfaction.
Key Use Cases
Autonomous Voice-Bot Technical Support
Uses CCAIP and ADK agent-to-agent protocols to turn legacy IVR into contextual conversations that resolve broadband hardware faults.
Backend Diagnostic Integration
Connects voice interfaces directly to Cloud Run microservices to test physical line conditions and execute automated firmware recoveries.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.