nlp_query_agent

This agent interprets citizen queries written in plain language, even when they are vague, incomplete, or colloquial, and extracts intent and entities, such as passport renewal in Hyderabad. It uses Vertex AI Search and RAG (Retrieval-Augmented Generation) to retrieve relevant PDFs, procedures, and forms from Google Datastore, and Gemini 2.0 Flash to generate accurate, contextual responses.

It converts complex bureaucratic procedures into simple, actionable steps with official links, form references, deadlines, and eligibility criteria, covering topics like passport renewal, EPFO, and birth certificates. It supports multilingual input and responds in regional languages and voice format. It is built for citizens seeking help with government procedures, especially rural users and senior citizens, reducing confusion and improving accessibility.