Prepaid agent
Prepaid Agent: Your AI for seamless prepaid plan information and customer support.
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent shares prepaid plan information with telecom customers. It is part of an AI-powered customer support solution for telecom built with Google ADK, CCAIP, and the A2A protocol, which delivers personalized Voice-bot experiences. The wider system uses 10+ ADK agents with A2A for agent-to-agent communication and 45+ backend services integrated via Cloud Run, with autonomous agents that understand, reason, and act on customer intents.
Legacy IVR and chatbot systems in telecom are static and impersonal and struggle with complex or multi-intent queries, which leads to poor customer experiences and low resolution rates. This agent serves telecommunication customers looking for prepaid plan details. Its aim is higher resolution rates and better customer satisfaction.
Key Use Cases
Conversational Prepaid Plan Selection
Enables customers to query and compare tailored prepaid data and voice plans via CCAIP voice and text bots, communicating across backend services via A2A protocol.
Multi-Intent Telecom Support Automation
Orchestrates complex customer requests across 10+ ADK agents to resolve prepaid balance inquiries, bundle top-ups, and add-on activations in a single conversational flow.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.