Incident Classifier

This agent classifies incident text into categories and saves it to the database for later outage detection and resolution. It automates the initial classification and logging of customer or system incidents. When it receives incident details, such as a support call transcription or a system error log, it uses the classify_incident tool to assign a category.

Categories can include Billing Inquiry, Technical Support, Product Defect, Feature Request, Network Outage, or Security Breach, depending on how the tool is configured. Accurate classification routes each incident to the right downstream process or team. The agent is built for customer support teams, IT operations, and any department handling incoming incidents, and it reduces manual effort, improves routing accuracy, and speeds up resolution.