Device Data Agent
Device Data Agent: Smartly managing device data, status, and usage for telecom.
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent manages device data, device status, and data usage monitoring within a telecom customer support system. It is one of more than 10 ADK agents in a voice-bot solution built with Google ADK, CCAIP, and the A2A protocol, with over 45 backend services integrated via Cloud Run.
The system lets telecommunication companies move their existing support frameworks onto an AI powered platform. Its agents understand, reason, and act on customer intents, replacing static IVR menus with dynamic, context-aware conversations that handle complex and multi-intent queries. Capgemini Technologies expects this to boost resolution rates and customer satisfaction.
Key Use Cases
Real-Time Telephony Device Diagnostics
Interrogates backend network infrastructure via Cloud Run microservices to fetch live telemetry on subscriber CPE, modems, and mobile hardware.
Conversational Data Allowance Monitoring
Provides multi-intent voicebot subscribers with accurate device usage metrics and plan threshold alerts via the Google ADK and CCAIP framework.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.