Service Raising Agent
Service Raising Agent automates ticket creation for enhanced customer experience
Publisher
Capgemini Technologies
Industry Type
Telecommunications & Media
Product Details
This agent raises service tickets for users within a telecom customer support system. It automates ticket creation, reducing manual effort for support teams and giving customers immediate support for service requests.
The wider solution also automates user onboarding, verification, intent detection, diagnostics, outage checks, troubleshooting, billing inquiries, CAPTCHA handling, inappropriate language filtering, and conversation closure. Specialized agents manage routers, firmware updates, and unresolved issues, with intelligent routing between tasks. Capgemini Technologies expects the agent to decrease service ticket resolution time and improve customer satisfaction for telecommunication service providers.
Key Use Cases
Zero-Touch Service Ticket Creation
Extracts diagnostic results, intent, and customer profile details from telecom interactions to populate and submit service tickets in operational ticketing systems.
Intelligent Incident Triage and Escalation
Determines issue severity from automated troubleshooting failures and routes repair requests to the appropriate engineering or field dispatch tier.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.