Customer Insight Agent

This agent queries a BigQuery database of CRM and churn data, performs analysis, and generates visualizations. It works as a specialist component within a centralized, multi-agent AI system built for telecommunications companies, and demonstrates value by querying live data to predict and visualize customer churn.

The wider system orchestrates insights across siloed IT, network, and backend data, automates workflows, and supports co-creation across the telecom value chain. Real-time insights support faster, data-informed decisions, unified views help improve customer satisfaction and reduce operational costs, and partner collaboration speeds up service creation. The agent is built using the Agent Development Kit (ADK) and serves internal departments such as IT, network operations, and customer relationship management, as well as external partners.