Real-Time Associate Productivity
Matches store associates with high-impact next-best-action tasks using existing store data.
Publisher
Deloitte
Industry Type
Retail & Consumer Goods
Product Details
This cloud-based platform uses existing sales, delivery, inventory, and associate data to match store associates with the next-best-action tasks that have the highest impact. It answers a common problem for consumer businesses, which have relied on in-house data scientists and engineers to build bespoke solutions at significant expense and over long timelines.
It is part of the Deloitte ConvergeCONSUMER portfolio of data, analytics, and AI solutions, which is optimized for Google Cloud with Vertex AI, Cortex Framework, and BigQuery. The portfolio lets consumer organizations deploy AI-powered tools quickly to forecast demand more accurately, personalize marketing campaigns, and optimize product pricing, helping build brand loyalty and competitive advantage.
Key Use Cases
Next-Best-Action Floor Tasking
Leverages BigQuery, Cortex Framework, and Vertex AI to synthesize POS and inventory data, dispatching prioritized floor restock or customer assistance actions to store staff.
Dynamic Omnichannel Order Fulfillment
Aligns real-time buy-online-pickup-in-store (BOPIS) surges with current associate availability to optimize pick-pack workflows and minimize customer wait times.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.