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JenAii (Digital Gen AI Assistant)

A 3D generative AI assistant that serves as a store or brand ambassador for shoppers.

Publisher

EPAM

Industry Type

Retail & Consumer Goods

Product Details

This 3D digital assistant uses generative AI to act as a store or brand ambassador, offering conversational wayfinding, product education, and customer assistance. It helps retailers with physical stores answer customer questions and guide shoppers through complex inventories.

Because it is not tied to one cloud service provider, it can be integrated with existing systems such as customer relationship management platforms to draw on customer data and other sources. It can be trained on the terminology of a specific industry and responds to inquiries in a natural, engaging way. With text and speech recognition, it can serve customers, answer questions, resolve issues, and sell products, as well as schedule appointments, send text messages, and handle administrative tasks. It can also take on complex work such as drawing insights from datasets.

Key Use Cases

In-Store Conversational Wayfinding & Sales Guidance

Powers interactive 3D store kiosks using speech recognition to help shoppers locate merchandise, check floor inventory, and compare complex product specifications.

Omnichannel Appointment & Loyalty Concierge

Interacts with in-store shoppers to book personalized service consultations, query loyalty tier perks via CRM integrations, and send confirmation details via SMS.

Explore detailed deployment path

Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.